Shipping Protection
- 100% Handmade & custom
- A great treasure of your fur baby
- A gift the pet owner will never forget
Cherish your pet forever with a realistic figurine. Whether it's a heartfelt gift or a treasured reminder, we transform your favorite photo into magnetic art that captures every precious detail.
1. Avoid Blur
Ensure your photo is clear and focused, blurry photos can affect the precision of the engraving, making it look less distinct and sharp.
2. Include Whole Head & Eyes
Make sure the entire head, ears, and both eyes are visible. A front-facing photo will provide us with a better basis for the engraving, resulting in a more realistic and detailed final product.
3. Darker Dogs: Pay Attention to Lighting
For darker dogs, even lighting is essential to ensure all details are captured accurately in the engraving. Avoid hard shadows or too dark pictures.
We offer free worldwide shipping for all orders over USD$70, otherwise, the shipping fee is USD$6.99.
Delivery Times
Standard Shipping: 5-8 business days
Express Shipping: 4-6 business days
* The estimated delivery times are "estimates" based on recent deliveries and shall not be seen as a guaranteed delivery timeframe. We do our best to ensure that the shipping process works as smoothly as possible, but in case of late delivery - we do not issue a refund.
Our Partner Shipping Companies
Production Time
Since your jewelry or figurine is a custom design that needs to be manufactured by hand, please allow on normal times 5-7 business days (Monday - Friday) for your order to be dispatched from our workshop. During peak times and the end-of-year holiday times (October till January)Ā you can expect the production time to increase up to 10-20 business days.
When your order is sent, you will receive a tracking number in your email. If you have not received it, or have another problem, contact help@petpalsdiy.com and we will help you as soon as possible!
All our pieces are thoughtfully handcrafted and tailored to your specifications. Typically, we don't accept returns or exchanges on personalized items. However, we recognize the sentimental value that our products hold and would like to work with you to find an amicable solution. Please reach out to us at help@petpalsdiy.com orĀ click hereĀ to get in touch with us!Ā
NO IFS, NO BUTS
Satisfaction Guaranteed
Our #1 priority is for you to feel happy and excited regarding your purchase.
That means we stand by our product 100%, no questions asked, no ifs, no buts.
If you have a problem, we will solve it. If you don't like your PetPalsDIY piece, we'll replace it. Whatever it takes.
Just reach out to our Customer Support Team. We're here for you.
Happiness. Guaranteed.
The PetPalsDIY Team
