Contact Us

Please read our "Frequently Asked Questions" before submitting your support ticket.
If you are wondering about the status of your order, please visit the Order Status page.
To submit a ticket, please use the contact form to contact us.
We will respond within 24 hours! (Except weekends and US public holidays)

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Company Info

Hong Kong Company: Starchic Trading Co., Limited

Company Address: 7 Shing Yip Street, Kwun Tong, Kowloon, Hong Kong

USA Company: STARCHIC LLC

Company Address: 30 N Gould St Ste N Sheridan, WY 82801

Working Hours: 9:00 AM-6:00 PM EST Monday – Friday

Customer Support Email: help@petpalsdiy.com