3-Day Priority Creation
- In stock, ready to ship
Skip the 1-2 weeks processing queue and have your order processed and shipped in 3 business days.
Owing to the overwhelming number of orders we receive, each meticulously customized to your personal specifications, the standard processing time for order fulfillment spans 1-2 weeks. Opting for our priority processing service accelerates the crafting of your unique pet figurine or jewelry, while also ensuring that your order is fast-tracked and attentively handled by our dedicated team of expert artists.
We offer free worldwide shipping for all orders over USD$70, otherwise, the shipping fee is USD$6.99.
Shipping Time
Standard Shipping: 5-8 business days
Express Shipping: 4-6 business days
*Please note that all estimated delivery times are approximations based on recent shipping data and do not guarantee a strict arrival date. While we work tirelessly with our couriers to ensure a smooth and seamless delivery process, PetPalsDIY is not responsible for postal delays, and refunds will not be issued due to late arrivals. We truly appreciate your understanding and patience as we safely deliver your custom items.
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Production Time
Because we offer both unique handcrafted treasures and curated pet essentials, processing times vary by product:
- Handcrafted Items: These custom designs are meticulously made by hand and typically require 5–10 business days (Monday–Friday) to craft, unless a specific timeline is stated otherwise on the individual product page.
- Standard Items: Non-handcrafted products are processed quickly and usually dispatched within 48 hours.
⏳ Holiday Peak Season Note (October – January): Due to the high volume of custom orders during the end-of-year holidays, production times for handcrafted pieces may increase to 10–20 business days. We highly appreciate your patience!
📦 Tracking Your Order: Once your package leaves our workshop, a tracking number will be automatically sent to your email. If you haven't received it or need any assistance, please reach out to us at help@petpalsdiy.com—our team is always here to help! 💌
1. Cancellations & Modifications
Because our handcrafted items are uniquely personalized based on your pet's photo, cancellations or modifications for handcrafted orders are only accepted within 24 hours of purchase. Once our master artisans begin the crafting process, the order cannot be canceled or refunded.
2. Returns & Refunds (Handcrafted vs. Standard Items)
• For Handcrafted & Personalized Items: Due to the highly custom, labor-intensive nature of these pieces, we cannot accept returns or issue monetary refunds once production has begun. However, they are fully covered by our 30-Day Quality Guarantee for free replacements if any defects occur.
• For Non-Handcrafted (Standard) Items: We happily accept returns within 30 days of delivery. To be eligible for a refund, the item must be unused, unaltered, in the same condition that you received it, and in its original packaging. Customers are responsible for the return shipping costs.
3. Damaged or Defective Items (All Products)
If your item arrives damaged in transit or shows defects in materials or craftsmanship, please contact us at help@petpalsdiy.com within 7 days of receiving your package with clear photos or videos.
• For handcrafted pieces, we will prioritize a brand-new custom replacement at no extra cost.
• For standard items, we will issue a replacement or a full refund based on your preference.
4. Non-Returnable Items
Certain items cannot be returned or refunded under any circumstances:
• Gift cards
• Any item not in its original condition, damaged, or missing parts for reasons not due to our error.
5. Shipping & Delivery Disclaimer
Estimated delivery timeframes are approximations based on recent shipping data and do not constitute a guaranteed arrival date. While we do our utmost to ensure a smooth shipping process, we cannot be held liable for third-party courier delays. Consequently, shipping delays do not qualify for an order refund.
6. Lost or Stolen Packages
PetPalsDIY will provide official carrier tracking information to assist with investigations. If official courier records conclusively show that your shipment was lost in transit and never delivered to your address, we will fully re-manufacture (or re-ship) your order at no extra charge.
🐾 Your Joy is Our Mission: At PetPalsDIY, we pour our hearts into capturing the unique spirit of your fur baby. We want you to absolutely love your keepsake!
🔨 For Handcrafted Pieces: Due to the pure, custom nature of artisan sculpting, monetary refunds are not available once creation begins. However, if any defects occur within 30 days, we proudly offer a 100% Free Priority Replacement.
📦 For Standard Items: Not quite what you expected? Non-handcrafted items can be happily returned within 30 days of delivery in their original packaging.
