Shipping Policy
We offer free worldwide shipping for all orders over USD$70, otherwise, the shipping fee is USD$6.99.
Shipping Time
Standard Shipping: 5-8 business days
Express Shipping: 4-6 business days
*Please note that all estimated delivery times are approximations based on recent shipping data and do not guarantee a strict arrival date. While we work tirelessly with our couriers to ensure a smooth and seamless delivery process, PetPalsDIY is not responsible for postal delays, and refunds will not be issued due to late arrivals. We truly appreciate your understanding and patience as we safely deliver your custom items.
Our Partner Shipping Companies
Production Time
Because we offer both unique handcrafted treasures and curated pet essentials, processing times vary by product:
- Handcrafted Items: These custom designs are meticulously made by hand and typically require 5–10 business days (Monday–Friday) to craft, unless a specific timeline is stated otherwise on the individual product page.
- Standard Items: Non-handcrafted products are processed quickly and usually dispatched within 48 hours.
⏳ Holiday Peak Season Note (October – January): Due to the high volume of custom orders during the end-of-year holidays, production times for handcrafted pieces may increase to 10–20 business days. We highly appreciate your patience!
📦 Tracking Your Order: Once your package leaves our workshop, a tracking number will be automatically sent to your email. If you haven't received it or need any assistance, please reach out to us at help@petpalsdiy.com—our team is always here to help! 💌
