Personalized Paw Projection Photo Necklace™
- Love Yours or Your Money Back
- Designed to Never Tarnish or Fade
- Safe for Sensitive Skin
Cherish your beloved pet with our unique necklace, designed to project a photo of your furry friend. This sentimental piece combines a paw-shaped pendant with a personal touch, making it a perfect keepsake.
WHY YOU'LL LOVE THIS NECKLACE:
• Unique Projection Feature: Project a photo of your pet for a personalized touch.
• Sentimental Design: Keep your furry friend close to your heart with a custom photo projection.
• Durable & Comfortable: Crafted with hypoallergenic materials and resistant to tarnishing, ensuring a comfortable wear.
• Handcrafted Quality: Each pendant is meticulously made and projects a clear image of your pet.
• 1-Year Warranty: All PetPalsDIY products come with a 1-year warranty. We are committed to your complete satisfaction.
DETAILS TO APPRECIATE:
• 100% Handmade
• Available in: 18k gold plated, 18k rose gold plated, or classic stainless steel.
• Chain Length: Adjustable 16 - 20 inches.
• Packaging: Comes in our signature PetPalsDIY Blue gift box, ideal for gifting or storage.
• Craftsmanship: Designed in California and crafted with love in our in-house facility.
1. Avoid Blur
Ensure your photo is clear and focused, blurry photos can affect the precision of the engraving, making it look less distinct and sharp.
2. Include Whole Head & Eyes
Make sure the entire head, ears, and both eyes are visible. A front-facing photo will provide us with a better basis for the engraving, resulting in a more realistic and detailed final product.
3. Darker Dogs: Pay Attention to Lighting
For darker dogs, even lighting is essential to ensure all details are captured accurately in the engraving. Avoid hard shadows or too dark pictures.
We offer free worldwide shipping for all orders over USD$70, otherwise, the shipping fee is USD$6.99.
Shipping Time
Standard Shipping: 5-8 business days
Express Shipping: 4-6 business days
*Please note that all estimated delivery times are approximations based on recent shipping data and do not guarantee a strict arrival date. While we work tirelessly with our couriers to ensure a smooth and seamless delivery process, PetPalsDIY is not responsible for postal delays, and refunds will not be issued due to late arrivals. We truly appreciate your understanding and patience as we safely deliver your custom items.
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Production Time
Because we offer both unique handcrafted treasures and curated pet essentials, processing times vary by product:
- Handcrafted Items: These custom designs are meticulously made by hand and typically require 5–10 business days (Monday–Friday) to craft, unless a specific timeline is stated otherwise on the individual product page.
- Standard Items: Non-handcrafted products are processed quickly and usually dispatched within 48 hours.
⏳ Holiday Peak Season Note (October – January): Due to the high volume of custom orders during the end-of-year holidays, production times for handcrafted pieces may increase to 10–20 business days. We highly appreciate your patience!
📦 Tracking Your Order: Once your package leaves our workshop, a tracking number will be automatically sent to your email. If you haven't received it or need any assistance, please reach out to us at help@petpalsdiy.com—our team is always here to help! 💌
1. Cancellations & Modifications
Because our handcrafted items are uniquely personalized based on your pet's photo, cancellations or modifications for handcrafted orders are only accepted within 24 hours of purchase. Once our master artisans begin the crafting process, the order cannot be canceled or refunded.
2. Returns & Refunds (Handcrafted vs. Standard Items)
• For Handcrafted & Personalized Items: Due to the highly custom, labor-intensive nature of these pieces, we cannot accept returns or issue monetary refunds once production has begun. However, they are fully covered by our 30-Day Quality Guarantee for free replacements if any defects occur.
• For Non-Handcrafted (Standard) Items: We happily accept returns within 30 days of delivery. To be eligible for a refund, the item must be unused, unaltered, in the same condition that you received it, and in its original packaging. Customers are responsible for the return shipping costs.
3. Damaged or Defective Items (All Products)
If your item arrives damaged in transit or shows defects in materials or craftsmanship, please contact us at help@petpalsdiy.com within 7 days of receiving your package with clear photos or videos.
• For handcrafted pieces, we will prioritize a brand-new custom replacement at no extra cost.
• For standard items, we will issue a replacement or a full refund based on your preference.
4. Non-Returnable Items
Certain items cannot be returned or refunded under any circumstances:
• Gift cards
• Any item not in its original condition, damaged, or missing parts for reasons not due to our error.
5. Shipping & Delivery Disclaimer
Estimated delivery timeframes are approximations based on recent shipping data and do not constitute a guaranteed arrival date. While we do our utmost to ensure a smooth shipping process, we cannot be held liable for third-party courier delays. Consequently, shipping delays do not qualify for an order refund.
6. Lost or Stolen Packages
PetPalsDIY will provide official carrier tracking information to assist with investigations. If official courier records conclusively show that your shipment was lost in transit and never delivered to your address, we will fully re-manufacture (or re-ship) your order at no extra charge.
NO IFS, NO BUTS
Satisfaction Guaranteed
Our #1 priority is for you to feel happy and excited regarding your purchase.
That means we stand by our product 100%, no questions asked, no ifs, no buts.
If you have a problem, we will solve it. If you don't like your PetPalsDIY piece, we'll replace it. Whatever it takes.
Just reach out to our Customer Support Team. We're here for you.
Happiness. Guaranteed.
The PetPalsDIY Team
